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Conversational AI
AI assistants that answer, guide and capture enquiries by voice and chat.
An AI voice and chat assistant designed to answer common questions, guide visitors and capture enquiries through natural voice and chat conversations.
Overview
The challenge
Customers expect quick answers, but teams cannot respond to every call, chat and form straight away. Routine questions take up staff time, enquiries arrive outside working hours and leads go cold while they wait for a reply.
How it helps
AI Voice & Chatbot is designed to handle routine questions by voice and chat, guide visitors to the right information and pass enquiries to your team with the context they need.
Key capabilities
The capability areas at the heart of the product. We confirm the exact scope and configuration with you during discovery.
Natural spoken conversations that answer questions and guide callers and website visitors.
A chat assistant that responds to visitor questions on your website.
Responses based on information you approve, such as service details, FAQs and policies.
Collect contact details and hand conversations to your team when a person is needed.
Review conversations to understand what customers ask about most.
Business benefits
The potential benefits depend on your starting point and how the product is set up — we’ll talk them through with you.
How it works
A simplified view of how work could flow through AI Voice & Chatbot. The final workflow is shaped around your operations.
Your services, FAQs and policies are gathered as the assistant’s knowledge.
Tone, voice, greetings and handover rules are set up for your business.
Visitors ask questions by voice or chat and are guided to the right answers.
Enquiries reach your team, and conversations are reviewed to improve answers.
Who it’s for
The organizations and people AI Voice & Chatbot is designed to support.
Firms answering the same questions from prospects every day.
Practices handling appointment and service enquiries.
Stores answering product, order and delivery questions.
Teams who want routine questions handled before they step in.
FAQ
Can’t find what you need about AI Voice & Chatbot? Our team is happy to help.
Ask a questionIt is designed to answer questions based on information you approve, such as your services, FAQs and policies. We define the scope with you during setup.
No. It handles routine questions and passes conversations to your team when a person is needed.
Language support depends on the voice and language technology used. Tell us which languages you need and we will confirm the options.
We will walk you through how conversations are stored and protected, and agree the data-handling approach with you before launch.
Request a demo and we will show you a voice and chat assistant set up for a business like yours.
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Request a demo
Book a walkthrough and hear how a voice and chat assistant could answer your customers’ questions.
