Customer Service Management
Excellent customer service takes the work out of employees respond to clients faster with reliable help desks and self service options, and relieve them of routine duties.
Fully Customizable
Implement the workflows as per your requirements and define approval trees.
Scalable
Scale your software as your operations expand.
Secure
Ensure 24/7 monitoring and security across all your modules.
Ticket System
Requests from all communication channels are collected in the Request Section, where all information is available. You will be able to improve customer service by utilizing its convenient search functionality, SLA parameters, and flexible field settings.
Automation of Request
With a flexible trigger system, you can automate a variety of processes and make your work efficient. Respond even faster to requests by creating customized templates.
Reports
You can set an unlimited number of limits for all support system operations. Monitor the quality of service closely, and find out what delays are preventing requests from being processed in a timely manner.
Real-Time Assistance Remotely
Manage conversations and task on your helpdesk from wherever you are – all you need is a cellphone. Streamline your business operations by leveraging smart WhatsApp integrations. Convert your WhatsApp into an all-in-one platform by integrating it with your customer service management software.
Mobile Applications
Mobile apps make it possible to interact with clients without a minute’s delay, whether you are on the road, in the workshop, or in the warehouse. Manage request across all communications channels, respond to them, change their statuses, and assign tasks as needed.
Customer Portal
Your clients will have access to their own personal account, where they can track the status of their requests. Keeping in touch with regular customers is easier with this tool.
Contact us for Demo
What Customers Say About Us
“We wanted a solution that integrated all channels and that gave us the flexibility to implement in the way that we needed.”
Chief Operating Officer
Luxury Ride
“DigifyWorks is very valuable partner for us. Their team is very efficient and cooperative.”
Shubam Gupta
AMPM Store
DigifyWorks
Our aim is to provide exceptional IT Solution for small to medium sized businesses.
Contact
India:
B-1088, SFF, Greenfield, Faridabad, Delhi-NCR
